Frequently Asked Questions
Everything you need to know about shopping with Isalis.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of the delivery date. Please note that sale items are final sale.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your location.
How do I know what size to order?
Since we curate pieces from various independent designers, sizing can vary. Please refer to the specific size guide on each product page or contact our team for fit recommendations.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make a change, please email us immediately. Once an order has been processed by our warehouse, we are unable to make modifications.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Afterpay.