Returns & Exchanges
At Isalis, we want you to love your curated finds, but if a piece isn't quite right, we accept returns on unworn items with original tags within 14 days of delivery. Please note that all sale items and intimate apparel are considered final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags are attached and the garment is in its original condition.
Label and Ship
Download and print your pre-paid shipping label, affix it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, a refund will be processed to your original payment method within 5-7 business days, minus a small restocking fee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing